Symphony Space
New York, NY
US

DESCRIPTION

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As an Usher, you have the opportunity to shape a patron’s first impression of Symphony Space, and to shift someone from a first-time audience member to a returning guest. As such, you are an ambassador for Symphony Space and are an integral part of the Front of House team. You will be trained in all house procedures and your work periodically reviewed by the House Managers to whom you report.

PRIMARY RESPONSIBILITIES

● Welcome audience members to our venue upon entrance and assist them with finding their seat location

● Scan or examine tickets to ensure they are correct for the specific performance

● Assure that safety and security standards are met (including COVID-related protocols) and assist as needed

● Aid guests with disabilities or other special needs

● Enforce performance rules throughout the show

● Help resolve patron conflicts about seat location

● Refer all escalated interactions to the House Manager

● Follow all emergency procedures regarding venue evacuation

● Maintain a professional appearance (in accordance with the Symphony Space ushers dress code) and a friendly demeanor

SKILLS & TRAITS

● Excellent customer service skills

● Exemplary communication skills

● Warm, friendly, and reliable

● Interest in being a problem solver and in resolving conflict swiftly

● Ability to maintain a flexible and diverse work schedule with a weekly schedule of 10-15 hours generally available. Daytime and/or evening. Weekend availability is a must

Please email your cover letter and resume with “Usher” in the subject line to: [email protected]. We look forward to receiving your application.

DURATION

Sep 24, 2024 -

SALARY

$16.50 – $16.50 per hour

APPLY BY EMAIL

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